FAQs - Frequently Asked Questions
- What are your customer service hours?
Our customer service representatives are standing by to assist Monday-Friday 9am-6pm and Saturday 10am-3pm. We are closed on Sundays.
- Can I pickup my order directly from the warehouse?
Yes! We are happy to offer a pickup service to our local clients.
- What payments methods are available online?
We accept all major credit cards online, including VISA, MasterCard, American Express and Discover.
- What is your return policy?
You may return most new, unopened items within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error.
- Is shipping included in the item price?
No, shipping charges are not included in item prices. Shipping is calculated during checkout.
- Can I place an order over the phone?
Yes! Please call (914) 979-9144. Our representatives are happy to assist with any questions you may have.