You may ONLY return new, sealed, unopened items within 30 days of delivery for a full account credit. No return will be accepted without prior authorization.
WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING ITEMS: e-liquids/e-juice, disposables, and clearance items, no exceptions. Damaged/missing item exchanges must be reported within 48 hours of delivery to qualify for return authorization process.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), and the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Safa Goods is currently offering free shipping on orders exceeding $500. Orders that need to be shipped via pallet are exempt from this free shipping offer. If your order is large enough to warrant pallet shipment, a shipping estimate will be provided to you by a member of our sales team. Certain products exceeding weight cap are also exempt from this offer. Items include cases of butane and lighters, among other items. A separate shipping rate will be displayed when these items are included in your cart. Not all areas may apply. Offer only available for shipments to the continental (contiguous) United States.